Effective Date: September 22, 2026
Last Updated: September 22, 2026
1. Introduction and Website Scope
Complete Healthcare (“Complete Healthcare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website at https://charlottecompletechiropractichealthcare.com/ (the “Website”), contact us, request information, schedule or request services, or otherwise communicate with us.
This Privacy Policy applies to information collected through the Website and related communications. Certain health information maintained by Complete Healthcare may be subject to additional privacy protections and our separate Notice of Privacy Practices, as discussed below.
2. Information We Collect
Depending on how you interact with Complete Healthcare, we may collect information such as:
- Your name;
- Email address;
- Telephone or mobile phone number;
- Contact information;
- Information you submit through Website forms;
- Appointment or service-request information;
- Communications, questions, or messages you send to us;
- Information necessary to respond to an inquiry or provide requested services;
- Technical information associated with your use of the Website, such as IP address, browser type, device information, referring pages, and Website activity; and
- Other information you voluntarily provide to us.
When information constitutes protected health information, its collection, use, and disclosure may also be governed by our Notice of Privacy Practices and applicable health privacy laws.
3. How We Collect Information
We may collect information:
- Directly from you when you submit a Website form, contact us, request an appointment, communicate with our office, or otherwise provide information to us;
- Through communications with you, including telephone, email, and, where you have provided appropriate consent, SMS/text messaging;
- Automatically through cookies and similar Website technologies; and
- From service providers or other sources when permitted by law and reasonably necessary to operate our Website or provide requested services.
4. How We Use Information
We may use information we collect to:
- Respond to questions and inquiries;
- Process appointment or service requests;
- Communicate with patients, prospective patients, and Website visitors;
- Provide and administer our services;
- Send appointment-related or service-related communications;
- Send SMS messages when you have affirmatively opted in to receive them;
- Maintain and improve the Website;
- Protect the security and integrity of our systems;
- Maintain appropriate business and communication records;
- Comply with legal, regulatory, professional, and contractual obligations; and
- Protect our rights, safety, property, patients, personnel, and others.
We do not use SMS consent as permission to send messages for purposes outside the scope of the consent you provided.
5. SMS Communications and Consent
Complete Healthcare sends SMS/text messages only to individuals who have provided affirmative consent to receive messages from Complete Healthcare or when otherwise permitted by applicable law.
Providing your telephone or mobile phone number by itself does not constitute consent to receive recurring SMS messages. Where SMS consent is requested, consent must be provided through the applicable opt-in method.
Complete Healthcare may use SMS messaging for appointment reminders, appointment scheduling, responses to inquiries, patient or service updates, and/or other specifically consented communications.
Individuals may opt in to receive SMS messages from Complete Healthcare through a form on our website. The SMS opt-in mechanism requires affirmative consent to receive SMS communications from Complete Healthcare. Entering or providing a telephone number without providing the required affirmative SMS consent does not, by itself, constitute consent to receive recurring SMS messages.
If you opt in to SMS communications from Complete Healthcare:
- Message frequency varies based on your interactions with us and the communications you have requested.
- Message and data rates may apply.
- Reply STOP to any text message from Complete Healthcare to opt out.
- After you send STOP, we may send one final confirmation message acknowledging that you have been unsubscribed. You will not receive additional SMS messages unless you later provide new consent to re-enroll.
- Reply HELP for help or contact us at drbellerdc@gmail.com.
- Consent to receive SMS messages is not a condition of purchasing goods or services or receiving healthcare services from Complete Healthcare.
- SMS messages are not intended for emergency communications.
If you are experiencing a medical emergency, do not use text messaging or Website forms to seek emergency assistance. Call 911 or seek appropriate emergency medical care.
6. Mobile Information and SMS Consent Sharing
Complete Healthcare does not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers acting on our behalf only when reasonably necessary to transmit requested communications, operate or support our messaging systems, maintain security, comply with law, or protect our rights.
Such service-provider access does not permit those providers to use your mobile information or SMS consent for their own independent marketing or promotional purposes.
SMS consent is specific to Complete Healthcare and is not transferred to another business for that business’s marketing or promotional communications.
7. How We Share Information
We may disclose personal information when reasonably necessary to:
- Service providers that perform functions on our behalf, such as Website hosting, communications, scheduling, payment processing, technical support, or other operational services;
- Healthcare providers, health plans, business associates, or other persons or organizations when permitted or required in connection with healthcare operations and applicable law;
- Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law;
- Protect the rights, property, safety, or security of Complete Healthcare, our patients, Website visitors, personnel, or others; or
- Facilitate a legitimate business transaction, such as a merger, acquisition, reorganization, or transfer of the practice, subject to applicable privacy and healthcare laws.
Nothing in this section changes our commitment regarding SMS data: mobile phone numbers, SMS opt-in data, and SMS consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
8. Cookies and Analytics
The Website may use cookies and similar technologies to operate Website features, remember preferences, understand Website usage, improve performance, and maintain security.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the Website.
Third-party services accessible through the Website may use their own technologies and operate under their own privacy practices.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business and healthcare records, comply with applicable legal and professional requirements, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
SMS opt-in and opt-out records may be retained as reasonably necessary to document consent preferences and honor opt-out requests.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.
No website, electronic transmission, storage system, email system, or text-messaging system can be guaranteed to be completely secure. You should use appropriate care when transmitting sensitive information electronically.
11. Your Choices and Privacy Rights
Depending on the information involved and applicable law, you may have rights or choices regarding your personal information.
You may contact us to request information about our privacy practices or to make an applicable privacy request.
You may opt out of SMS communications at any time by replying STOP to a text message from Complete Healthcare. You may request assistance by replying HELP.
Opting out of SMS messages does not prevent Complete Healthcare from contacting you through other methods when appropriate and permitted by law.
Rights concerning protected health information are described separately in Complete Healthcare’s Notice of Privacy Practices.
12. Health Information and HIPAA
Complete Healthcare maintains a separate Notice of Privacy Practices addressing the use and disclosure of protected health information and patient rights concerning that information.
This Website Privacy Policy is intended to address Website information, general personal information, and communications practices, including SMS messaging. It does not replace the Notice of Privacy Practices where that notice or applicable health privacy law governs protected health information.
If there is a difference between this Privacy Policy and the Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices and applicable law govern the handling of that protected health information.
Please avoid using ordinary Website forms, email, or SMS for emergencies.
13. Third-Party Websites and Services
The Website may contain links to third-party websites, scheduling systems, payment services, social media platforms, or other services that Complete Healthcare does not control.
Your interaction with those third parties may be governed by their own privacy policies and terms. We encourage you to review the privacy practices of a third-party service before providing information directly to it.
14. Children’s Privacy
The Website is not intended to solicit personal information directly from children without appropriate involvement of a parent, guardian, or other person authorized by law.
Because Complete Healthcare may provide healthcare services involving minors, information relating to a minor may be collected from or with the involvement of a parent, guardian, or other authorized person as appropriate. Health information concerning minors is handled in accordance with applicable law and our Notice of Privacy Practices.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Website, services, legal requirements, or communications programs.
When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date above. Your continued use of the Website after an updated policy becomes effective is subject to the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact:
Complete Healthcare
P.O. Box 4085
Mooresville, NC 28117
Email: drbellerdc@gmail.com
Website: https://charlottecompletechiropractichealthcare.com/
For matters concerning protected health information, please also refer to Complete Healthcare’s Notice of Privacy Practices and its designated privacy contact information.
